Refund policy
You have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period will expire 14 days after the day on which you acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us at:You must clearly state your decision to withdraw from the contract.
info@notfromswitzerland.com
You may use the withdrawal form available on our website, but it is not mandatory.
In case of withdrawal, we will reimburse all payments received, including standard delivery costs, within 14 days from the date we are informed of your decision.
The refund will be made using the same payment method used for the purchase.
We may withhold the refund until we receive the returned goods or proof of return.
Return conditions:
- The product must be returned in its original condition
- Including packaging, documentation, and accessories
- No signs of use beyond basic inspection
Return shipping:
The customer is responsible for the return shipping costs.
Return address:
Carrer de la Ciutat d'Asuncion 16
08030 Barcelona
Spain
Defective or incorrect products:
If you receive a defective or incorrect product, contact us immediately. In these cases, we will cover all costs and offer a replacement or full refund.
FECHA ÚLTIMA MODIFICACIÓN: 15/04/2026